We were hounded with paperwork by Club Melia the second after checking into our room in Punta Cana this past December. They told us that we would receive free breakfasts, lunches, excursions if we just give them a minute of our time. Our *** selves decided to do it, and we were brought to the 'members only' part of the resort where they showed us the free childcare center we can receive if we want to take kids with us (we don't have kids), all-inclusive meals we will be receiving, as well as the loaded up master suite (refridge stocked with beverages and alcohol). We both thought this was a good deal and it would be a good idea bc we'll be forced to go on vacation since we'll be paying for it every month. We made sure to ask Eduardo Brugal (the rep who signed us up) if all this is included at every resort we choose, and he assured us it is.
After booking our first vacation with them (booked it in March), we found out the awful lies we were told! First, we were under the impression that all the resorts were all-inclusive everywhere in the world. Well, they're not. We were told that we had to spend $200 in order to book this vacation with them since it was with RCI (another timeshare company they partner with)- which we were unclear about and the representative didn't explain it clearly to us. We sucked it up and paid the $200, then we got a phone call 1 month later after booking our vacation, asking if we want to spend $500 per person to make this all-inclusive. We were already spending that much per month, plus almost $1000 every other year for maintenance fees. We were confused bc we thought that all vacations we booked were all-inclusive, something that we were told. We found out (after multiple phone calls) that only the home resorts are all-inclusive which was a total of about 14, and most were located in Domincan Republic and Mexico!
Second, the sales representatives will tell you anything in order to sign up. Eduardo Brugal and his sales manager mentioned to us that there is a buy-back option in case we're unhappy with the membership for any reason, which put us at ease with this decision. Well, when I emailed customer service inquiring about this, she said they no longer offer that! The representatives we signed up with never mentioned that there can be a chance that the Club will not buy back memberships. I called customer service this time, and the sales rep mentioned that they never had this option! We were misled into believing that if we were unhappy, we can sell the membership back to them. After multiple emails back and forth with customer service, they gave me the email of the quality assurance executive that is responsible for sales in Punta Cana. He was absolutely useless and did not help at all. I asked for his supervisor's email as well as the CEO so maybe they can help me, and I have since received an email back. I attempted to contact Eduardo Brugal, and have yet to hear from him as well!
We realized that the money we are putting into this vacation club is ONLY FOR A ROOM!! Waste of money!! We are worried that if we stop payment, that this will affect our credit score. We are in the process of finding legal representation. We are surprised that company's like this exist!!
Review about: Sol Melia Vacation Club Vacation Ownership.
Monetary Loss: $6000.