Punta Cana,La Altagracia Province
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money

High stress sales pitch but the real issue is that they completely lied about what I was getting! They told me I could get vacation time in all the best resorts, but after I paid and signed the contract, I learned I only get the cheap resorts.

Not even the resort I booked at was included. Lots of fees, lots of rules and regulations which make it impossible to get the value. I called to cancel once I got back to the states but of course it was impossible. They are liars and cheaters!

I am so upset. I already paid $19,000.00.

I called to book one of the free incentive vacation weeks and the amount of restrictions and rules makes it impossible. This is such a farce!

Product or Service Mentioned: Sol Melia Vacation Club Vacation Ownership.

Reason of review: Liars.

Preferred solution: Full refund.

I liked: How good they were at lying.

I didn't like: How good they were at lying.

Company wrote 0 private or public responses to the review from Aug 05, 2016.
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